{"id":3923,"date":"2017-02-14T15:50:46","date_gmt":"2017-02-14T15:50:46","guid":{"rendered":"https:\/\/grape33.com\/?page_id=3923"},"modified":"2023-11-19T14:24:51","modified_gmt":"2023-11-19T14:24:51","slug":"klacht-melden-en-afhandelen","status":"publish","type":"page","link":"https:\/\/grape33.com\/klacht-melden-en-afhandelen\/","title":{"rendered":"Klacht melden en afhandelen"},"content":{"rendered":"\n<p>De procedure klacht melden en afhandelen gebeurt volgens een vast protocol. Dit protocol betekent dat wij een vaste werkwijze hebben om het gemelde probleem op te lossen. Hierbij behoren wij soms een gedegen onderzoek uit te voeren. Wij stellenhet op prijs als u ons daarbij, waar nodig, ondersteunt en relevante data en eventueel foto&#8217;s aanlevert<\/p>\n\n\n\n<p>Bij eventuele klachten stellen wij het op prijs als u uw klacht direct bij ons meldt. Dit kan via e-mail naar info@grape33.com of per telefoon +31 6 1505 6262. Wij zoeken dan direct naar een voor u acceptabele oplossing van uw klacht.<\/p>\n\n\n\n<p>Het kan zijn dat het eindresultaat van de klachtbehandeling voor u onverhoopt geen acceptabele oplossing opgeleverd heeft. Het is dan mogelijk om het ontstane geschil aan te melden voor bemiddeling via Stichting Webwinkelkeur. Met onze werkwijze met betrekking tot klacht melden en afhandelen proberen wij altijd op een gestructureerde wijze te werken<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">consumenten in de EU: klachten behandeling<\/h4>\n\n\n\n<p>Voor consumenten in de EU is ook mogelijk om klachten aan te melden. Dit gebeurt via het ODR platform van de Europese Commissie. Dit ODR platform is te vinden op <a href=\"http:\/\/ec.europa.eu\/odr\">http:\/\/ec.europa.eu\/odr<\/a>. Het staat je vrij om hier de klacht te deponeren mits die nog niet elders in behandeling is genomen.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/grape33.com\/wp-content\/uploads\/2023\/11\/klacht-melden-en-afhandelen.jpeg\"><img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"168\" src=\"https:\/\/grape33.com\/wp-content\/uploads\/2023\/11\/klacht-melden-en-afhandelen.jpeg\" alt=\"klacht melden en afhandelen\" class=\"wp-image-91635\" srcset=\"https:\/\/grape33.com\/wp-content\/uploads\/2023\/11\/klacht-melden-en-afhandelen.jpeg 300w, https:\/\/grape33.com\/wp-content\/uploads\/2023\/11\/klacht-melden-en-afhandelen-64x36.jpeg 64w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>De procedure klacht melden en afhandelen gebeurt volgens een vast protocol. Dit protocol betekent dat wij een vaste werkwijze hebben om het gemelde probleem op te lossen. Hierbij behoren wij soms een gedegen onderzoek uit te voeren. Wij stellenhet op prijs als u ons daarbij, waar nodig, ondersteunt en relevante data en eventueel foto&#8217;s aanlevert [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Klacht melden en afhandelen - Grape33<\/title>\n<meta name=\"description\" content=\"Klacht melden en afhandelen gebeurt volgens vaste procedure. Wij proberen altijd om z.s.m. tot een wederzijds acceptabele oplossing.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/grape33.com\/klacht-melden-en-afhandelen\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klacht melden en afhandelen - Grape33\" \/>\n<meta property=\"og:description\" content=\"Klacht melden en afhandelen gebeurt volgens vaste procedure. 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